Showcasing Amazing Tech
Normally I’m not impressed by Steve Balmer and Co., but as I was playing around with the Microsoft’s support section, their new support plan impressed me. This is from reading the description, but it actually seems like Microsoft has made an effort to improve their horrid customer service. Everything has improved except the grammar of their agents. See this passage from their support page:...
Recently I was reminiscing with friends about a game we played a few years ago(probably four years). We’d call a company, and see how far up the corporate ladder we could prank call. One of us had the bright idea to prank call Canon. We started with their publicly available corporate office phone number. The first person we got was a secretary, followed by...
Meg Whitman is one of my favorite tech executives, and HP seems to be making a recovery, but I’m not sure I’ll ever be able to look at an HP product again without thinking of my horrible experience with HP Customer Support a few months ago. I wrote thoroughly about it then, but I wanted to cover it again today in hopes that you...
So you’re having a problem with an HP product? Too bad for you, if you bought it 365 days or more ago. Too bad, if your product is broken in a way not covered by their warranty. Too bad? That’s what I was told when I first called HP customer support. Let me tell you the secrets to success. And boy did I call...
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