Applecare Pays for itself Three Times Over
This month has been a horrible one for my mac. Both the logic board, and the battery failed, and my charger broke down as well. But thanks to Apple’s fantastic…
Tag: customer service
Hostgator Wows Me
While the future of Hostgator and me is uncertain thanks to a block in place on a Wifi network I frequently use, which has been causing me trouble, I must…
Interview with Kathy Wright, Manager of HP Global Digital Support [Full Transcript]
We recently “sat down” for an interview with Kathy Wright, the woman in charge of HP’s entire Global Digital Support Effort. To give some perspective on how big that is,…
What Would You Like To Ask HP?
Tomorrow I’m interviewing an executive at HP, and I wanted to give you all a shot to jump in with questions. My escapades dealing with HP support are pretty well…
Big Tech Companies Are Anti-Social
Maybe it’s me, but it seems like the only way to talk to most big companies is to sue them. Take Aaron Greenspan with Google for example. He had to…