Showcasing Amazing Tech
We recently “sat down” for an interview with Kathy Wright, the woman in charge of HP’s entire Global Digital Support Effort. To give some perspective on how big that is, according to Ms. Wright, 40 Million Customers come to HP looking for support each month. This article has the full edited transcript of our conversation where we discussed HP’s Customer Support strengths, weaknesses, and...
Tomorrow I’m interviewing an executive at HP, and I wanted to give you all a shot to jump in with questions. My escapades dealing with HP support are pretty well known, so I’m excited to talk to them, and see what they think is going on, and what they plan to do about it. I’ll hopefully have the story out, edited, and written within...
Maybe it’s me, but it seems like the only way to talk to most big companies is to sue them. Take Aaron Greenspan with Google for example. He had to sue them for them to answer him on why his Adsense account had been suspended (more on him later). He’s not alone either. Thousands of people have reported similar stories with Google. Look at...
Meg Whitman is one of my favorite tech executives, and HP seems to be making a recovery, but I’m not sure I’ll ever be able to look at an HP product again without thinking of my horrible experience with HP Customer Support a few months ago. I wrote thoroughly about it then, but I wanted to cover it again today in hopes that you...
Lesson learned for me. I thought everybody at HP did not care at all for their customer. I made a crazy amount of phone calls trying to explain my problem, but no one would listen. It turns out that you just need to find the right person. There are some kind, caring people at HP if you can find them. I’m a member of the Gnomie...
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