Tagged: tech support

HP Support (Or Lack There Of)- A Look Back At My HORRIBLE Experience With HP Customer Service

Meg Whitman is one of my favorite tech executives, and HP seems to be making a recovery, but I’m not sure I’ll ever be able to look at an HP product again without thinking of my horrible experience with HP Customer Support a few months ago. I wrote thoroughly about it then, but I wanted to cover it again today in hopes that you...

How To Handle HP Customer Service

So you’re having a problem with an HP product? Too bad for you, if you bought it 365 days or more ago. Too bad, if your product is broken in a way not covered by their warranty. Too bad? That’s what I was told when I first called HP customer support. Let me tell you the secrets to success. And boy did I call...