Applecare Pays for itself Three Times Over
This month has been a horrible one for my mac. Both the logic board, and the battery failed, and my charger broke down as well. But thanks to Apple’s fantastic…
Tag: customer support
Interview with Kathy Wright, Manager of HP Global Digital Support [Full Transcript]
We recently “sat down” for an interview with Kathy Wright, the woman in charge of HP’s entire Global Digital Support Effort. To give some perspective on how big that is,…
What Would You Like To Ask HP?
Tomorrow I’m interviewing an executive at HP, and I wanted to give you all a shot to jump in with questions. My escapades dealing with HP support are pretty well…
The Day I Pranked the President of Canon Cameras
Recently I was reminiscing with friends about a game we played a few years ago(probably four years). We’d call a company, and see how far up the corporate ladder we…
HP Support (Or Lack There Of)- A Look Back At My HORRIBLE Experience With HP Customer Service
Meg Whitman is one of my favorite tech executives, and HP seems to be making a recovery, but I’m not sure I’ll ever be able to look at an HP…